It confirms the signed-in account and applies deletion to the correct profile. If you cannot access the app, contact us from the email address associated with the account.
1. How to request deletion
- Open D8 and sign in.
- Go to Profile.
- Open Password & Security.
- Select Delete Account.
- Confirm your current password. If your account uses Google sign-in only, enter the one-time code sent to your account email.
Password confirmation is locked after three incorrect attempts. Contact support if this happens.
A new code can be requested after 60 seconds. Code requests and verification attempts are each limited to two for that deletion request.
If that path is unavailable, email thegr8light.inc@gmail.com from your account email with the subject “D8 account deletion”. We may ask you to verify ownership. Never send your password or one-time code.
2. What is removed or anonymised
Once a valid deletion request is completed, the authentication account is disabled and the public profile is anonymised. Profile name is replaced with a generic deleted-user label, and profile contact details, biography, photographs, cover image, push token and profile location are removed.
Private convenience or settings data associated only with ongoing use is deleted, including active device sessions, saved homes, payout-account setup held in D8, property and notification settings, delivered notifications, chat pin/mute/delete preferences and FAQ votes.
Some content already shared with another person, such as messages, may remain in that person’s conversation history or in a retained transaction or safety record.
3. What may remain, and why
Deletion is not allowed to make another person’s receipt, signed agreement or active dispute unreliable. We may retain:
- transactions, payment status, references and receipt snapshots;
- accepted lease text, signatures, signature names, timestamps, consent and audit events;
- property and unit snapshots attached to a transaction;
- reports, disputes, evidence, support and moderation records;
- records needed for fraud prevention, legal compliance, claims or enforcement; and
- limited backups and security logs until their normal overwrite cycle ends.
Where possible, these records are separated from the active profile or show the account as deleted. The name captured at the time of a signed agreement or payment may remain inside that historical record because it is part of the evidence, not a live profile field.
Raw account-linked recommendation events are designed to be deleted or de-identified after no more than 90 days; anonymous aggregate statistics may remain.
4. Before you delete
- Download or save receipts and agreements you need.
- Resolve open payments, disputes, tours, notices or property requests where possible.
- Remove or close active listings if you no longer want users to contact you about them.
- Understand that deletion may be irreversible and a new account will not automatically restore the old account history.
5. Need help?
Email thegr8light.inc@gmail.com. For a privacy-right request, see the Privacy Notice. We may decline or limit deletion only where applicable law permits or requires the information to remain, and we will explain the basis where appropriate.