How can we help?

Create or sign in to your account

1. 1

   Open D8 and choose Create account, or sign in if you already have one.

2. 2

   Enter accurate details and complete any email verification shown on screen.

3. 3

   Open Profile → Manage Profile to add your photo, phone number and other useful details.

Keep your details accurate.

Names are limited from being changed too often because they also appear on important property and transaction records.

Know the main tabs

Home

Browse, search and filter available properties.

Chat

Speak directly with other users and D8 Support.

Notifications

See request, tour, payment and account updates.

Profile

Open your homes, listings, transactions, settings and support.

Browse and narrow the results

1. 1

   Open Home and use the category tabs to choose the kind of property you want.

2. 2

   Use search and filters to narrow results by rent or sale, price, bedrooms, size and location.

3. 3

   Scroll to load more matching properties. Pull down to refresh when you want a newly ranked selection.

Use Near You

Allow location access when the app asks. Home shows a small selection of nearby properties; tap See more to open the full Near You screen, where closer properties appear first within the available distance.

Your live location stays private.

It is used to work out which listings are near you. Other users do not see where you are.

Review a property properly

• Check every photo, the description, price, listed fees and availability.
• For a multi-unit property, select the exact unit you want before continuing.
• Tap the map preview to open the saved location in a map app.
• Use the VS button for a simple market comparison when enough similar listings are available.
• Save a property to revisit it from Profile → Saved Homes.
• Use Share to send the public property link to someone else.

Request and agree a date

1. 1

   Open the property and select a unit when required.

2. 2

   Tap Request Tour. The landlord receives the request.

3. 3

   Use chat to review a proposed date or suggest another suitable time.

4. 4

   Open the tour reminder to review the date, safety guide and report options.

You can cancel a pending tour request, but a short wait may apply before you request another tour for the same property.

Landlord tour controls

Open a tour notification to set a date, propose a time, decline the request, cancel a scheduled tour or continue the discussion in chat.

Use the tour safety guide

Review the safety guide before each tour. If you select Do not remind me again, it applies only to that reminder. A different tour can show the guide again.

Request to rent

1. 1

   Complete the property tour, then return to the listing and tap Request to Rent.

2. 2

   Review the selected unit, price, fees and lease agreement carefully.

3. 3

   Enter your full name, confirm your agreement and send the request.

4. 4

   Wait for the landlord to review it. You will receive an update when it is accepted or declined.

Contact a seller

Open the sale advert and complete a tour. Tap Contact to reveal the email, phone and D8 message icons above the button. D8 connects you with the advertiser but does not receive purchase money, hold escrow, transfer title or verify property documents.

Rent requests for multi-unit properties

You can have only one unresolved rent request within the same multi-unit property. You can still request a different property.

Cancel a pending request

Open the property or Transactions and use Cancel Request before the landlord accepts. Read the confirmation first: a short wait may apply before you can request that property again.

Pay an accepted rent request

1. 1

   Open Transactions and select the accepted request.

2. 2

   Check the property, unit, total amount, fees and payment deadline.

3. 3

   Tap Pay now to generate the bank transfer details for that transaction.

4. 4

   Transfer the exact amount before the payment window ends, using the details shown inside the transaction.

5. 5

   Return to Transactions to follow verification and open the completed receipt.

Never pay rent from details sent privately.

Use only the payment instructions generated for your accepted D8 rent transaction. D8 does not collect property purchase money.

If the payment window has expired

Do not transfer to expired payment details. Ask the landlord to extend the payment time. The landlord can extend the window or cancel the accepted request when appropriate.

If payment is under review

Do not pay again. Keep your transfer reference and contact D8 Support if the status remains unresolved.

Receipts do not change later

A completed receipt keeps the names, property, unit, price, fees and lease details recorded at payment. Later changes to a profile or listing do not rewrite that record.

Share a receipt or raise a dispute

Open a completed transaction. Use Share Receipt to create a PDF, or Dispute to report a problem with that transaction.

Review and keep the lease

The lease shown during a rental request uses the selected property and unit details. Once accepted and signed, its terms, details and signatures are kept with the transaction and are not changed by later profile or listing edits.

Open My Homes

Go to Profile → My Homes to see your active and expired rentals. Eligible rentals can be renewed, and completed stays may allow an honest review.

Request a renewal

1. 1

   Open My Homes and select the rental.

2. 2

   Tap Renew, choose the duration and review the new price breakdown.

3. 3

   Send the renewal request to your landlord and follow its progress in the app.

Set up your payment account

Before publishing a rental, open Payment Settings, choose your bank and enter the account number. Confirm the verified account name before saving. A payment account is not needed for a sale advert because D8 does not collect purchase money.

Publish a rental

1. 1

   Tap the + button on Home, or open My Properties → Add New Property.

2. 2

   Choose rent, then add a clear title, description, property type, price and all applicable fees.

3. 3

   Add clear, recent photos and choose the strongest image as the cover.

4. 4

   Enter the full address and select a relevant search result. If you are at the property, use the location arrow to save its coordinates.

5. 5

   Review the lease terms and edit them to match the property.

6. 6

   Review everything, then tap Publish Listing.

If coordinates are still unavailable

The app can keep the listing as a draft so you can return when your phone has found a reliable location.

Publish a sale advert

1. 1

   Keep an active Premium subscription.

2. 2

   Open Settings → Sell with D8 and submit individual identity or company authenticity verification.

3. 3

   After approval, add the property details and publish the advert.

What the verified badge means

It confirms D8 approved the advertiser's identity or company authenticity review. It does not confirm property ownership, authority to sell, title or document validity.

List a multi-unit property

Turn on the multi-unit option and add each unit type separately. Include its quantity, price, bedrooms, bathrooms, size, fees and photos where applicable. The selected unit’s details are used in its request, lease and transaction.

Use your own lease terms

Write or paste your terms in the lease section. D8 places the relevant property or unit summary and signature record with the agreement.

Accept a request

1. 1

   Open Transactions and select the tenant’s request.

2. 2

   Review the tenant, property or unit, amount, fees and lease.

3. 3

   Enter your full name as your signature and tap Accept.

4. 4

   The tenant can now continue to payment. D8 updates the transaction after payment is confirmed.

Manage your properties

On the market contains available rentals and sale adverts. Rented contains occupied rentals. You can edit an eligible listing, relist an available unit or send a notice where available. Confirmed receipts and signed agreements remain unchanged.

Delete a property

D8 asks why you are deleting it and how we can help before confirmation. Deletion removes the listing from your property list but does not erase protected transaction, receipt or agreement records.

Create a notice draft

Choose the notice type, replace every prompt shown in brackets, review the draft and use Print Draft. Confirm the lawful service method for your tenancy and location before relying on the notice.

Review confirmed earnings

Open Profile → Financial Summary to see confirmed earnings across the available time periods.

Use chat for the conversation

Open Chat to speak directly, discuss a tour and keep useful property conversations in one place. D8 Support also appears as D8 with a verified mark.

Use notifications for updates

Notifications can take you to the relevant request, tour, payment or property update. A tour reminder opens the reminder details, where the date and time section opens the safety guide.

Choose which alerts you receive

Open Settings → Notification Settings to manage available alert preferences. New-listing alerts are optional and can be tailored separately.

Update your profile

Open Profile → Manage Profile to update your photo, bio and contact details. Nigeria is currently the supported country code. If a name change is unavailable, the screen will show when you can try again.

Change or reset your password

When signed in, open Profile → Password & Security → Change Password. If you cannot sign in, use Forgot Password? on the sign-in screen and follow the secure link sent to your email.

Check signed-in devices

Open Password & Security → Active Sessions. Remove any session or device you do not recognise, then change your password.

Delete your account

Open Password & Security → Delete Account. Review active listings, rentals and transactions first. If you subscribed through an app store, cancel the subscription there as well.

Manage Premium

D8 offers monthly and annual auto-renewing Premium plans. The annual plan saves 10%. Manage or cancel the subscription through the store used to subscribe, and use Restore purchases after reinstalling or changing device.

Report a listing or user

Use the report action on the relevant property or profile. Choose the closest reason and explain the concern clearly. Do not include unrelated personal information.

Report a transaction problem

1. 1

   Open the completed transaction and tap Dispute.

2. 2

   Explain what happened and add useful, unaltered evidence when requested.

3. 3

   Follow the case from Help & Support → Open Tickets.

Reports are private.

The other person is not notified simply because you submitted a transaction dispute. Each person can report their own concern separately.

Contact D8 Support

Open Profile → Help & Support and tap Contact Support to start a direct chat. For an existing case, include the property or transaction details so the team can find the right record quickly.

Read the safety guidance

Visit the in-app Safety page or read the full website safety guide before inspecting, signing or paying for a property.

Near You cannot find your location

Turn on your phone’s location, allow D8 access and tap Retry. Your phone may need a short moment to obtain a location after location services have been off.

The app says your connection is unavailable

Check mobile data or Wi-Fi and leave the app open. D8 will try again when the connection returns. If the page already contains information, it remains visible while you are offline.

A list has not updated

Pull down once to refresh. Avoid repeating the action while the first refresh is still running. If the issue continues after your connection is stable, contact support with the name of the screen and what you expected to see.

A payment does not appear

Do not pay again. Keep the transfer reference, reopen the transaction and allow time for the status to update. Contact D8 Support if it remains unchanged.

Premium is missing after payment

Confirm you are signed into the correct store account, then use Restore purchases. If access is still missing, contact D8 Support with the store receipt.